Refund

Refund Policy

getraelok organizes its rules on returns, exchanges, and refunds in the following sections.

Details from getraelok on starting a request
When requesting a return or exchange, contact us at Support@getraelok.shop before sending the item. Once the request is approved, getraelok will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Our approach at getraelok to refund timing
When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Details from getraelok on exceptions
Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

order problems at getraelok
If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

What getraelok customers should know about support
For return or exchange assistance, contact Support@getraelok.shop or 801-994-9746.

eligibility at getraelok
Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

condition of returns at getraelok
Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Merchant Information
Business name: getraelok
Brand name: getraelok
Email: Support@getraelok.shop
Phone: 801-994-9746
Physical address: 3757 N Deepwater Dr, Eagle Mountain, Utah, 84005, United States