Shipping

Shipping Policy

Use this guide from getraelok to review processing, delivery, and tracking.

getraelok: returns after delivery
Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, getraelok also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Our approach at getraelok to delivery area
Orders can be shipped only to addresses within the United States. Standard shipping is free.

Details from getraelok on processing and transit
Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

What getraelok customers should know about delivery issues
If the tracking record identifies a delivery issue, or if an order arrives damaged or incomplete, contact Support@getraelok.shop or 801-994-9746. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

getraelok: tracking and addresses
As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Merchant Information
Business name: getraelok
Brand name: getraelok
Email: Support@getraelok.shop
Phone: 801-994-9746
Physical address: 3757 N Deepwater Dr, Eagle Mountain, Utah, 84005, United States